Support for BlueJeans

Comments: 49

• 21 Feb
  cheesy-rambo Admin

  I was able to set XSplit VCam as camera in Blue Jeans https://321.show/KqKxcNUI0sT.
  If VCam feed in Blue Jeans shows just the VCam logo, try clicking the refresh icon (after the camera source name) in VCam app.

• 02 Mar
  Spencer

  It's not working for me with version 2.18.39.0. Can you confirm which version you used in the screenshot?

• 03 Mar
  cheesy-rambo Admin

  I'm also using BlueJeans Version 2.18.39.0. What version of XSplit VCam are you using?
  
  Are you able to see XSplit VCam in BlueJeans camera list?
  If you're able to select XSplit VCam as the camera, is it just showing the VCam logo screen?

• 04 Mar
  Spencer

  I'm using Vcam version 1.2.2001.1602. I don't see Vcam in the BlueJeans camera list.

• 06 Mar
  cheesy-rambo Admin

  Our devs were able to replicate the issue. We'll try to get this fixed in the next week or two. I'll update here when the fix is ready.

• 16 Mar
  Chris Ivory

  Is there an update to this?

• 16 Mar
  Matt

  Any update? Fairly critical now that many people are working from home

• 20 Mar
  Matt D

  Can this be expedited? We’re all working from home now, so this is important.

• 20 Mar
  Gazreyn

  Hey Matt, we know that this is an issue and it's being looked in to and worked on. However, as a temporary work around, can I suggest using the BlueJeans web app instead of the Desktop App?
  
  From our testing and checking, VCam works perfectly find in the browser and works when using the BlueJeans web app.

• 25 Mar
  Matt

  I figured that out and is what I'm doing now. Thanks for the input.

• 02 Apr
  Konstantin

  Hi! I have a same problem with BlueJeans 2.19.465.0 and xsplit vcam 1.2.2003.2802. BlueJeans doesn't see vcam.

• 03 Apr
  HLevring

  We investigated the issue and it looks like the BJ client continuesly restarts the camera when the BJ window looses and regains focus. This logic interferes with VCam's auto shutdown logic which is the cause of the problem.
  
  We will aim to release an update next week which should resolve the issue. The VCam client will automatically prompt to install the update, but we will advise on this thread as soon as we have pushed this out.

• 03 Apr
  HLevring

  As a temporary solution you can start up VCam manually (windows key + type VCam) before starting BJ client, and then just minimize to the tray. If you do this it will not get shot down and it will not really use any resources anyway unless used.

• 06 Apr
  TB

  If I use the web browser it does work, but if I do your suggestion of launching vcam first then starting the BJ client, It still doesn't give me a XSPlit camera choice. Just my original camera. Not a big deal since you are working on a fix, but thought I'd post this in case I'm doing something wrong.

• 07 Apr
  Mdee

  Hey Team - another one who is having issues with Xsplit Vcam with Bluejeans. It doesn't come up as camera option to select at all and the web app also doesn't recognise it either.
  
  Any chance of this being expedited, it's important more than ever WFH.

• 09 Apr
  Al

  I only bought the license for bluejeans use, so this is disappointing - Chromacam supports bluejeans but (apart from the BJ thing) yours is the better product

• 10 Apr
  Mike

  Also just purchased this so I can use with Bluejeans - the background removal is a really solid feature compared to others I tried. I also have it simply not available in the list of cameras, BJ version 2.12.529.0. I see you are working on it, hoping for a quick turnaround.

• 10 Apr
  Eberhard Wolff

  Same here - Bluejeans support would be really great!

• 10 Apr
  TB

  Make sure you click the "Up Vote" at the top of the page just to make sure they know how many of us are anxiously waiting! :)

• 15 Apr
  Michael Frandsen

  Can confirm BlueJeans web app finds VCam as a camera, but the desktop app of blueJeans doesnt.
  Having started the web app first so the Vcam is started and then starting the BlueJeans desktop app, does indeed then list the Vcam as a camera.
  Vcam version 1.2.2004.1301
  BlueJeans desktop App version 2.19.465.0

• 16 Apr
  Yannick

  Same issue with Bluejeans Desktop version 2.6.786.0 and XSplit VCam 1.2.2004.1301

• 16 Apr
  Yannick

  Same issue with "Bluejeans" Desktop version 2.6.786.0 and XSplit VCam 1.2.2004.1301
  But for Windows 8 & 10 user if instead of the Desktop Application version you use the Apps "Blue Jeans" Version 1.37.22 it works !

• 16 Apr
  Leo

  same here. only reason i bought license is bluejeans support

• 17 Apr
  Randy

  Waiting for BlueJeans Support

• 21 Apr
  Al

  Hi on the 3rd you said an update was coming next week - what's the ETA now?

• 24 Apr
  Sam

  Hi,
  
  Multiple updates have been recently released for Vcam but none has fixed the problem. Do you have any ETA please?

• 24 Apr
  Rowan Trollope

  In the interim, use the 32-bit version of the BlueJeans app with Vcam. It's sorta buried on the BlueJeans website downloads page (drill down to the "Deploy tools for IT admiistrators" in the Windows section, then look for the "Note if you have users on 32-bit machines, you will need to deploy our 1.x App" sentence.. *Then*, look for the "Windows - Per Machine Build 1.37.19" link).
  
  Uninstall the 64-bit app first, then install the 32-bit 1.37.19 MSI file.

• 28 Apr
  Etienne Lessard

  A work around the issue is using OBS virtual web cam. The basic is Xsplit to OBS and OBS to bluejeans. Not a easy solution tough, there is some configuration to do and plugin to add to OBS.

• 28 Apr
  cheesy-rambo Admin

  Retested using latest app versions - BlueJeans 2.19.791.0 + XSplit VCam 1.2.2004.2201.
  I noticed when I "Join as guest", only my camera devices are listed and not my virtual camera apps including XSplit VCam.
  Please try these steps. I have retested this just now and it worked.
  
  1. Re-install BlueJeans
  2. Run BlueJeans and login. (If you "Join as guest" it won't list VCam)
  3. At this point, you will not see VCam yet in BlueJeans
  4. Restart BlueJeans
  5. VCam should now be available in list

• 28 Apr
  Al

  nope :( followed above, still only seeing webcam and chromacam

• 08 May
  Jason Thompson

  This seems like a failure in BlueJeans, not VCam.

• 08 May
  Rowan Trollope

  Me neither (the steps cheesy-rambo posted). I still have to fall back to installing and using the 32-bit BlueJeans app to recognize VCam as a camera source.

• 11 May
  Brad

  I tried those steps and it worked for me. I made sure I was using the latest version of both programs. Bluejeans does minimize to the tray and you need to right-click and then select quit to make it exit. I also made sure to have xsplit running in the background during the whole process. If it doesn't work the first time maybe try uninstalling bluejeans and then starting xsplit as admin and try again.

• 14 May
  TB

  I also tried the steps that Cheesy-rambo posted. Does not work.

• 16 May
  Al

  2 months on from "solution next week" can we have an update - this clearly is not fixed or it would be working for all

• 18 May
  Chris

  Same here really want xsplit to work on the latest bluejeans client.

• 18 May
  Benjamin Ranould

  I'm giving up on using Xsplit Vcam. Using the 32-bit BlueJeans version or the webrtc/browser flavor is not optimal with Vcam.. I can't give up the feature set of the native BlueJeans 64-bit client over having the ability to have virtual backgrounds. Can't recommend this product.

• 28 May
  Jochen Mantel

  BlueJeans is the choice of the company. I've tried the free version within a browser. That worked as expected. No way for now with 1.2.2004.2201 and BJ/64bit. Will only buy SW when it works here as well.

• 15 Jun
  Jeff

  June 15, checking in on the status. Relatively new user of XSplit VCAM, hoping for an update that lets me use the app in BlueJeans.

• 19 Jun
  cheesy-rambo Admin

  Hi all! VCam 2.0 Beta installer is now available for download -> https://community.xsplit.com/t/vcam-2-0-beta-is-here-2x-improved-ai-hardware-driver-installation-image-and-video-background-configuration
  
  For those who have issues with applications not discovering VCam as a camera, please try to install the hardware driver. https://321.show/vsMLyheyEcx
  
  NOTE: Before installing the hardware driver, we recommend uninstalling 1.2 version first. More info in the link.

• 22 Jun
  Dee

  The new beta (with hardware driver) allows BlueJeans to see Xsplit now, but I have another issue where the video input is now upside down!
  
  Anyone else having this issue as well?

• 22 Jun
  Sam

  Hi,
  
  I have the same issue: my video is upside down now

• 22 Jun
  Chris

  Same! Vid is upside down.

• 22 Jun
  cheesy-rambo Admin

  Please log in to BlueJeans, then restart BlueJeans.
  We we're able to replicate the issue but was fixed after doing those steps. Let me if that resolves the upside down issue.

• 23 Jun
  Jochen

  Didn't solve the issue. Still upside down. BJ: 2.21.292.0 VCam: 2.0.2006.1902

• 30 Jul
  Ardas

  My Xsplit cam workin with every videoconferencing tools except BlueJeans. I have read the conversations and followed the past successful experiences. None worked for me. I will need step by step direction if I run the BlueJeans as a web app or as a desktop app how to correct upside down my camera view. I wish there was a rotation option on Xsplit so at least we had a chance to rotate the incorrect view. If I don’t solve this, I have to drop Xsplit while most of my conferences are on BlueJeans

• 10 Sep
  Christopher Rice

  Same problem here, Upside down with xsplit.

• 14 Oct
  Eugene

  Same thing. Using XCam (latest) with BlueJeans, video is upside down.

• 04 Nov
  Xix

  My image is also upside down. Any updates available to this issue ? Fixed one issue but broke something else in the process unfortunately.