Change/Remove Vcam Logo on No Camera Signal

Comments: 55

• 15 Apr, '19
  Nikolay Komarov Merged

  When I use Skype it launches VCam. I would prefer that VCam would only send black screen and not it's logo for the time it does the initialization (first seconds). And it should close itself after the call has been finished. Currently it keeps working, my camera light is on and CPU utilization is high

• 23 Aug, '19
  AT Merged

  I wonder why this feature is not there. I absolutely do not want any XSplit branding for the initial few seconds while the communication app acquires the image from XSplit VCam. A static black image is ideal but a custom image or a message would be even more preferred by various professionals.

• 02 Oct, '19
  Unicorn_of_Evil|TTV Merged

  It would be nice to have the option to remove/replace the logo that appears before the camera is activated. The current logo breaks the look of my stream as it is activated.

• 03 Oct, '19
  Gazreyn Admin Merged

  "Option to Remove/Replace Vcam Startup Logo" (suggested by Unicorn_of_Evil|TTV on 2019-10-02), including upvotes (0) and comments (0), was merged into this suggestion.

• 29 Nov, '19
  Dan

  Completely agree with this... it would be a great feature... the background replacement feature is magic, the image with the website address of xSplit gives the magic trick away :-)

• 11 Dec, '19
  cheesy-rambo Admin

  "VCam start and stop without logo/branding" (suggested by Nikolay Komarov on 2019-04-15), including upvotes (4) and comments (3), was merged into this suggestion.

• 03 Jan, '20
  Tomasz

  This one is really important for me as well. I am doing professional presentations and trainings, which require me to change background during presentation as well. During background change VCam logo is shown for a short period of time (ca. 1 second). This looks highly unprofessional and makes people think I am using unlicensed software.
  That puts me in bad light.
  In Broadcaster I was able to replace standard "no feed" image with my own picture and that was great.
  In VCam I expect the same.

• 08 Jan, '20
  Doge

  I bought a lifetime license. This loading screen messed my stream every time a change scenes. And I need use multiple cam drivers in scenes. Remove it.

• 08 Jan, '20
  Doge

  I will spam Twitter all day long about this issue until fixed. Because I bought lifetime lisence and can’t use it on stream.

• 20 Mar, '20
  Kenneth

  Please remove VCam Logo on meeting start. Persons on the other side of the meeting should not see i am using VCam.

• 25 Mar, '20
  Claus

  I agree, the VCam logo should not be displayed at any time to other viewers on a paid software.
  
  An actual response from a viewer I got "What you paid for a program that displays ads?!". I was expecting any watermarking and ads to be removed from the app when I paid for it.
  
  Because of this it's certainly not a professional product.

• 26 Mar, '20
  Marcel Krausert

  Please remove that Logo or make it changeable! The logo pops up every time the camera connection gets lost for a second...
  Imho thats below standard for a paid application!

• 27 Mar, '20
  A Customer

  Yes, turn it off or replace with a custom image is a critical feature.

• 30 Mar, '20
  Tino Korth

  Hello XSplit-Support,
  
  we've bought a version if XSplit to check the software without watermarks.
  
  The watermarks within a video chat session are removed, but at the
  beginning of a video chat session there's still advertisement of XSplit.
  
  Is there a possibility to remove that advertisement?
  
  If this is not working we'll refund the money via PayPal because the paid feature of ad-free is not working.
  
  
  Greetings from Rostock
  
  Tino Korth

• 31 Mar, '20
  cheesy-rambo Admin

  Hello all,
  I've already marked this as `Planned` and we are prioritizing this as well as some other issues. This is currently in development and will be included in a future update soon.

• 06 Apr, '20
  Robert Farrell Merged

  When video starts or if video is momentarily interrupted due to network issues the xsplit vcam splash screen comes up. This is super annoying and soon I will find another product if this doesn't get fixed.

• 09 Apr, '20
  cheesy-rambo Admin

  "Please, Please, Please remove the xsplit splash screen" (suggested by Robert Farrell on 2020-04-06), including upvotes (2) and comments (0), was merged into this suggestion.

• 14 Apr, '20
  Jon Swann

  I would think this is not a difficult thing to remove. Could it be that they don't want to? Update came out last week and this was not included.
  
  Just asking as a paying customer.
  
  Thx

• 14 Apr, '20
  Rob van der Gaag

  Howeverlife licence can not remove watermark!!!

• 20 Apr, '20
  Paid user

  This is an urgent need and needs to be top of the list. I paid for a lifetime license and this logo is preventing me from using it. I am very upset and will request a refund if it is not fixed soon.

• 20 Apr, '20
  Dan

  Agreed. I was very disappointed to learn that after paying for a watermark-free license, I'm still subject to a mandatory advertisement splash screen whenever I start up my camera.
  
  I do not plan on renewing my license until this is removed.

• 20 Apr, '20
  JL

  I'm in the same boat and would like this addressed -- lacks professionalism during presentations

• 22 Apr, '20
  Tom

  Same here, the logo really breaks the seamless presentation flow and should be removed in the paid option. I'm looking forward to having this option.

• 23 Apr, '20
  JL

  An update was made available today (2020.04.23), but a "fix" was not included. Is there an ETA on when it can be expected?

• 23 Apr, '20
  cheesy-rambo Admin

  "Remove the Logo on Startup of Vcam" (suggested by unhappy customer on 2020-04-23), including upvotes (1) and comments (0), was merged into this suggestion.

• 23 Apr, '20
  cheesy-rambo Admin

  Hello all,
  
  We’re actively working on this - to provide a way to disable the logo splash screen. We ran into some issues during QA for this and are working to fix them asap.

• 27 Apr, '20
  cheesy-rambo Admin

  We've just pushed a front-end update that allows you to remove the splash screen (logo screen when VCam is activated in another app). Note that this option can be enabled for an XSplit account with upgraded license.
  
  Installing or restarting the latest version 1.2.2004.2201 should apply the new `front-end version 1.2.2004.2701`.
  
  To enable this, go to main menu and click "Remove splash screen". After enabling, remember to restart the application using VCam to apply the new setting.

• 27 Apr, '20
  JL

  Thanks @cheesy-rambo for following up and advising of the update. Unfortunately, as of 8:20AM (PST) 2020.04.27 the update seems to only be in the GUI and the change is not reflected in other apps that utilize VCam. Specifically, when in use with ZOOM, I'm still seeing the splash screen even after choosing the option to "Remove splash screen." I've re-installed the VCam app and have rebooted multiple times but no luck.

• 27 Apr, '20
  cheesy-rambo Admin

  Hi JL,
  What is your Zoom app version and XSplit VCam version? I've tested using latest VCam in Zoom version 4.6.10 (20033.0407), then updated to their latest version Zoom version 5.0.0 (23168.0427), and the splash screen setting is working. Have you also tried restarting Zoom app? Make sure it's exited from the system tray.

• 27 Apr, '20
  JL

  @cheesy-rambo
  I'm on version 1.2.2004.2201 (Front-end: 1.2.2004.2701) with a VCam Lifetime license. My Zoom version is also 5.0.0 (23168.0427) after updating this morning. I also tried a google hangouts call and the splash screen was still showing there as well. To replicate the issue, I just need to change the camera input from the USB camera to VCam, OR, from within the VCam software I go back and forth between an imported background and the "Remove" background option.

• 28 Apr, '20
  Tom

  Same problem here, XSplit VCam upgraded to the latest version, I have checked the option to remove the logo, restarted a few times, but the logo still shows when I switch to XSplit VCam. Tested in Zoom and OBS Studio with an identical result. My Zoom version is 4.6.10 (20033.0407).

• 28 Apr, '20
  JL

  I thought I responded earlier but am not seeing it posted. I'm on XSplit's VCam version 1.2.2004.2201 (Front End: 1.2.2004.2701). I'm on the latest Zoom version 5.0.0 (23168.0427) and am still seeing the splash screen for VCam in Zoom and in Hangout video chats. I've rebooted several times and have done re-installation of the software.

• 28 Apr, '20
  cheesy-rambo Admin

  Just want to confirm, have you guys restarted the application(s) using VCam?
  
  Please exit ALL the apps first using VCam i.e. browser, Zoom, OBS, etc. (Better to exit VCam app as well). Make sure they're not running in the system tray or task manager. Then double-check that the splash screen setting is checked in the main menu. Then restart the app using VCam.
  
  Let me know please, it should refresh the splash screen setting that way, otherwise this is a bug.

• 28 Apr, '20
  JL

  Found the fix. Run Xsplit VCam as administrator when you're going to disable the splash screen. Every time after that you don't need to run as administrator.

• 28 Apr, '20
  Tomasz

  GJ @JL, thx. It worked for me with "run as administrator". Should work without that, but ok.

• 28 Apr, '20
  cheesy-rambo Admin

  Thanks for the info! We will work on a fix for this.

• 28 Apr, '20
  Tom

  The workaround works, thanks!

• 28 Apr, '20
  Gerry

  Thanks! I was going crazy as well and once I did the "run as administrator" it removed the Splash Screen. Thanks!

• 03 May, '20
  reistar

  Still doesn't work for me using "run as administrator" I have restarted zoom multiple times.

• 05 May, '20
  Oliver

  Awesome. Worked for me. Thanks for making this change.

• 14 May, '20
  Simon

  I have tried running VCam as admin, running Zoom as admin, restarting all several times, but it still keeps showing the splash screen in Zoom for several seconds. Every time it activates the camera I get this stupid advertisement, making me look very unprofessional! Is there a secret key combination or order to get this to work?

• 21 May, '20
  Rex

  Same issue with the splash screen while waiting for XSplit Vcam to initialise when I activate webcam in Zoom.
  
  FYI, I'm running (a) the latest Vcam (v 1.2.2004.2201) Life License in Windows under "Run as Administrator" and (b) latest version of Zoom (v5.0.3 24951.0515).
  
  I've also closed Vcam, Check on the "Remove splash screen" for a few cycles, but still get the annoying splash screen while waiting for XSplit Vcam to initialise when I activate/deactivate webcam in Zoom.
  
  Very frustrating...

• 28 May, '20
  BatterBits

  I've tried setting this (running as admin) and running vcam as admin. It seems to work after I set it, but doesn't persist after a restart. Please resolve this issue - it surely cant be that difficult - just remove the image?

• 09 Jun, '20
  James Geddes

  Still not working for me even when I run as admin.

• 11 Jun, '20
  jace

  Why does it need admin to change this? Unfortunately on corporate devices we don't get admin access, and hence this is a massive deal breaker for me since I bought the paid licence too. Currently I now have to hang around in the lobby before joining virtual meetings until the logo goes away. Blank screen would've been better!

• 12 Jun, '20
  Jan

  It definitly does not work. I have to stop using VCAM until the splash screen is removed. I cannot udnerstand how a removal of an image can be that difficult...

• 22 Jun, '20
  cheesy-rambo Admin

  Hi all! VCam 2.0 Beta installer is now available for download : https://community.xsplit.com/t/vcam-2-0-beta-2-is-here-2x-improved-ai-hardware-driver-installation-image-and-video-background-configuration/2198
  
  This version should fix the splash screen issue. Please try it out and let me know if the issue is resolved for you.
  
  We recommend uninstalling VCam 1.2 first before installing the 2.0 version.

• 05 Jul, '20
  dante

  found it already. thanks

• 16 Jul, '20
  Frnak

  As of today - July 16 - on a new install, version 1.2.2004.2201 and it's "up to date" but same as back in May. Purchased lifetime license and astounded there is an advert splash screen, and not disclosed when buying a license. Do I now install VCam 2.0 beta ? I was about to recommend VCam to my national organization and its members to use... not until this gets fixed. Unprofessional.

• 23 Jul, '20
  cheesy-rambo Admin

  Hi! The splash/loading screen issue is fixed in our 2.0 version. Please install the latest 2.0 PTR version: https://www.xsplit.com/vcam/ptr
  We recommend uninstalling VCam 1.2 first before installing the 2.0 version.

• 17 Aug, '20
  Petter

  It is not fixed in the 2.0 version. I got it working in the stable release, but it is not possible to disable the loading screen in 2.0. The setting does nothing.
  
  This is a known bug: https://community.xsplit.com/t/issues-with-version-2-0-2007-1509/2426/6

• 05 Sep, '20
  Arthit Kosachunhanun

  เจ๋งสุดๆ ไปเลยครับ

• 14 Nov, '20
  DCS

  For some time the option 'remove splash screen' was working for me. Now in version 2.2010.2901 this option completely disappeared and I'm seeing a splash screen every time I turn on the vcam within an app. This is not ok for users who have bought a premium subscription. PLEASE REMOVE IT.

• 14 Nov, '20
  cheesy-rambo Admin

  Hi! The `Remove Loading Screen` setting was moved to Settings -> Application.

• 20 Nov, '20
  Andreas U

  Works fine here! Thanks for this feature!